Project Overview
A growing cloud services provider wanted to offer customers a modern self-service portal with full visibility and control over their infrastructure services. Their previous customer area lacked automation, required frequent support intervention and limited the overall customer experience.
Holybit was deployed and configured to provide a unified customer portal for account management, service administration, billing, support and infrastructure management. Customers can provision and manage cloud services, review invoices, submit support requests and monitor their resources through a single intuitive interface.
The platform was integrated with the provider's existing billing system, infrastructure APIs and support tools, creating a seamless workflow across the entire customer lifecycle. As a result, the provider reduced manual support tasks, improved customer satisfaction and gained a scalable platform that continues to evolve with their business.
The Challenge
- Limited customer visibility into cloud resources
- Multiple disconnected systems for billing, support and service management
- High volume of routine support requests
- Manual account and subscription management
- Poor user experience across customer workflows
Our Solution
- Unified self-service client portal
- Centralized access to services, billing and support
- Real-time infrastructure and resource monitoring
- Automated account and subscription management
- Secure role-based access controls
- Seamless integration with billing, support and infrastructure platforms
Implementation Results
70%
Faster Issue Resolution
99.9%
Platform Availability
85%
Self-Service Usage
40%
Reduced Support Workload
Key Features
Unified Service Dashboard
Manage cloud resources, subscriptions, account information and service status from a single interface.
Billing & Invoice Center
Access invoices, payment history, subscriptions and billing-related actions through a centralized billing area.
Support Ticket Management
Create, track and manage support requests while maintaining full visibility into ticket history and communication.
Infrastructure Monitoring
View resource usage, service health, deployment status and operational metrics in real time.
Role-Based Access Control
Provide secure access for team members with customizable permissions and account-level security controls.
API & Platform Integrations
Connect billing systems, cloud infrastructure, support platforms and operational tools through seamless integrations.
Project Timeline
Discovery & Architecture
Week 1-2Business requirements analysis, workflow mapping, infrastructure review and portal architecture planning.
UX & Portal Design Adjustments
Week 3-4Customer journey design, dashboard wireframes, user interface design and approval process.
Core Portal Setup
Week 5-8Implementation of account management, service dashboards, authentication, permissions and customer workflows.
Integrations & Automation
Week 7-11Integration with billing systems, support platforms, cloud infrastructure APIs and operational services.
Testing & Launch
Week 12-14Quality assurance, security testing, performance optimization, deployment and post-launch monitoring.
Holybit gave us a modern client portal that integrates seamlessly with our billing, support and infrastructure systems. Our customers now have a much better self-service experience, while our team spends significantly less time on routine tasks.
Director of Operations
Hosting Provider
Project Info
Client
Cloud Services Provider
Category
Client Portal
Date
March 2026
Duration
14 Weeks
Team Size
4 Engineers
Industry
Cloud Infrastructure
Technologies
React
Next.js
Node.js
PostgreSQL
TypeScript
Tailwind
